INFORMATION TECHNOLOGY PROFESSIONAL
Who am I?
James Pack is a seasoned Technical Advisor with an extensive background encompassing roles such as IT Operations Manager, Lead Developer, and Lead Desktop Support Specialist. With nearly a decade of experience in the IT domain, James has consistently delivered excellence and innovation.
His dedication to exceptional customer service has earned James numerous accolades, reflecting his commitment to going above and beyond. He was particularly commended for seamlessly migrating a web application to Azure, ensuring zero customer downtime—a testament to his technical prowess and strategic thinking.
James's skill set spans troubleshooting, dotnet software development, front-end development, and expertise in cloud platforms like Azure and AWS. As a fast learner, he readily embraces new challenges, and his exceptional problem-solving skills are a cornerstone of his success.
In the ever-evolving landscape of technology, James Pack's proficiency shines through as he continues to provide valuable insights and solutions as a trusted Technical Advisor. His track record of achievements and customer-centric approach make him an asset in any IT endeavor.
A sample of the skills that I bring to the table.
Where I have studied.
Bachelor of Information Security - Graduated:May 2017
I graduated form West Virginia University at Parkersburg with a Bachelors degree in Information Security. Some of the courses that I have took include: Advanced Linux Networking, Information Security, Network Defense and Countermeasures, Cisco CCNA Security, Computer Forensics, Forensic Accounting and Operating Systems Security.
Associates of Information Technology - Graduated:May 2013
I graduated from Blue Ridge at the top of my class in 2013 with an overall GPA of 3.85. I took courses on a range of technologies including Cisco CCNA, Microsoft Windows Server and Client, Networking and Network Security, A+ hardware and software, and Linux.
Here are just some of the places that I have worked.
Senior Desktop Support Specialist / Falling Waters, WV / 2016 - Current
Respond to tickets escalated from Tier I in a timely manner. Image and prepare devices for delivery to the customer. Install and maintain software for customers while maintaining the organizations stated security posture. Manage user and computer accounts in our OU in Active Directory. Manage and maintain several print servers. Isolate, troubleshoot and resolve customer technical issues effectively and efficiently.
Help Desk Analyst - NSD VACO / Falling Waters, WV / 2014 - 2016
Provide support for the Department of Veterans Affairs' end users and employees using the appropriate ticketing procedures and guidelines. Escalate those tickets that cannot be resolved to the appropriate group. 1 of 4 members of the VACO 1.5 team which is our last line of troubleshooting before the next tier.
Install Technician / Williamsport, MD / 2013 - 2014
Install, upgrade and service customers DirecTV equipment in order to deliver the best home entertainment experience possible. Assisted management with Quality analysis activities to ensure our quality of work was on par with standards set forth by DirecTV.
Here are the industry certifications that I currently hold.
