James Pack

INFORMATION TECHNOLOGY PROFESSIONAL

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Personal Profile

Who am I?

profile

Hi! My name is James. I am currently an IT Professional working as a contractor for the VA. I support end users for a wide range of issues including VPN connectivity and access to network resources. I really enjoy working with technology because it is both rewarding and challenging. There is nothing like the satisfaction you get when you help a customer solve their problems!

While I enjoy working with all kinds of technology, my true passion lies in software development. Over the past four years I have been able to utilize all of the free resources available to students to teach myself how to be a developer. I enjoy working with many different languages and frameworks but if I had to pick a favorite I would say it is C# and the .NET platform.

I am a fast learner and committed to a lifetime of learning and growing both personally and professionaly. I currently hold several industry certifications including CompTIA Network+ and Security+. I believe in honesty, integrity and most importantly loyalty. If given the opportunity to work for you, I will be an asset for your business that you can depend on. The best way to reach me is by calling my cell phone but I will respond to emails as well. I look forward to talking with you!

Skills

A sample of the skills that I bring to the table.

Cisco IOS

Information Security

Networking

C++

.Net

HTML/Javascript

Education

Where I have studied.

West Virginia University at Parkersburg

Bachelor of Information Security - Graduated:May 2017

I graduated form West Virginia University at Parkersburg with a Bachelors degree in Information Security. Some of the courses that I have took include: Advanced Linux Networking, Information Security, Network Defense and Countermeasures, Cisco CCNA Security, Computer Forensics, Forensic Accounting and Operating Systems Security.

Blue Ridge Community and Technical College

Associates of Information Technology - Graduated:May 2013

I graduated from Blue Ridge at the top of my class in 2013 with an overall GPA of 3.85. I took courses on a range of technologies including Cisco CCNA, Microsoft Windows Server and Client, Networking and Network Security, A+ hardware and software, and Linux.

Experience

Here are just some of the places that I have worked.

Pro-Sphere Tek

Senior Desktop Support Specialist / Falling Waters, WV / 2016 - Current

Respond to tickets escalated from Tier I in a timely manner. Image and prepare devices for delivery to the customer. Install and maintain software for customers while maintaining the organizations stated security posture. Manage user and computer accounts in our OU in Active Directory. Manage and maintain several print servers. Isolate, troubleshoot and resolve customer technical issues effectively and efficiently.

Adams Communication and Engineering Technologies

Help Desk Analyst - NSD VACO / Falling Waters, WV / 2014 - 2016

Provide support for the Department of Veterans Affairs' end users and employees using the appropriate ticketing procedures and guidelines. Escalate those tickets that cannot be resolved to the appropriate group. 1 of 4 members of the VACO 1.5 team which is our last line of troubleshooting before the next tier.

Mastec Advanced Technologies

Install Technician / Williamsport, MD / 2013 - 2014

Install, upgrade and service customers DirecTV equipment in order to deliver the best home entertainment experience possible. Assisted management with Quality analysis activities to ensure our quality of work was on par with standards set forth by DirecTV.

Certifications

Here are the industry certifications that I currently hold.

Contact

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Contact Info

220 S Water St, Martinsburg, WV 25401

(304) 433-0686

james.packjr@outlook.com


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